Who Can You Trust?: How Technology Brought Us Together and Why It Might Drive Us Apart

‘Trust me: this is the book you need to read’ Adam Grant,New York Times bestselling author of ORIGINALS

'Brilliantly describes how the established trust framework is undergoing a radical transformation as digital technologies take root in every facet of our lives' Marc Benioff, Chairman & CEO, Salesforce

'Fascinating and well researched...every reader will gain new insights' Geoff Mulgan, Chief Executive, Nesta

'A rare book that will cause you to think deeply about your business, your relationships and your life' Don Tapscott, bestselling author of Wikinomics and Blockchain Revolution

If you can't trust those in charge, who can you trust?From government to business, banks to media, trust in institutions is at an all-time low. But this isn't the age of distrust--far from it.

In this revolutionary book, world-renowned trust expert Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history--with fundamental consequences for everyone. A new world order is emerging: we might have lost faith in institutions and leaders, but millions of people rent their homes to total strangers, exchange digital currencies, or find themselves trusting a bot. This is the age of "distributed trust," a paradigm shift driven by innovative technologies that are rewriting the rules of an all-too-human relationship.
If we are to benefit from this radical shift, we must understand the mechanics of how trust is built, managed, lost, and repaired in the digital age. In the first book to explain this new world, Botsman provides a detailed map of this uncharted landscape--and explores what's next for humanity.

TRUST IS FUNDAMENTAL TO EVERY ACTION, EVERY RELATIONSHIP, EVERY TRANSACTION

AND IT MATTERS NOW MORE THAN EVER BEFORE...

"Efficiency is almost the enemy of trust" Rachel Botsman

From government to business, banks to media, trust in institutions is at an all-time low. But this isn't the age of distrust--far from it.

In this ground-breaking book world-renowned trust expert Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history. We might have lost faith in institutions and leaders, but millions of people travel in cars with total strangers, exchange digital currencies, or find themselves trusting a bot. We still trust: but not the way we used to.

If we are to benefit from this radical shift, we must understand how trust is built, managed, lost and repaired in the digital age. In the first book to explain this new world, Botsman provides a definitive guide of this uncharted landscape - and explores what's next for humanity.

About the Author

Rachel Botsman is a world-renowned expert on an explosive new era of trust and technology and what this means for life, work and how we do business. An award-winning author, speaker and lecturer at Oxford University's Saïd Business School. She writes and comments regularly for The New York Times, Harvard Business Review, The Wall Street Journal, The Guardian, and more. She's also a contributing editor at Wired.